After placing your order, our fulfillment team will process and pack your order within 1-3 business days and ship out your order using your preferred courier method. (UNLESS SPECIFIED DIFFERENT ON THE WEBSITE).
Yes, all options available include tracking. You will be sent a tracking number when the item is shipped.
Depending on your location, yes, it is a possibility. Taxes, Duties, and customs charges may be applied to your package as it arrives in the country of destination. We do not control this amount, but since we properly declare the package and it’s value, it may acquire an extra charge along the way.

DHL will leave a note and will attempt a second delivery. After the second delivery, if no one is still home then they will leave another not and you can pickup your package from a pickup location or call them and make other arrangements.

UPSP will leave a note indicating what the next steps are. They will either have you pickup the package from a local pickup location or attempt a second delivery.

Canada Post will leave a note indicating where you can pickup the package from a local pickup location.

*** In some cases, depending on the driver, they will leave the package at the doorstep. 

We use DHL Express Worldwide & UPSP Depending on where you’re located, you get the choice of a few carriers with different transit times all available at checkout!

NO we DO NOT, unless specified.! However we offer free shipping for customers in US who purchase the product bundle subscriptions on our supplements. This free shipping is subject to change at any time.

You have the option to choose your method, carrier and transit times at checkout so, whichever you decide! There are express and standard options.

Please contact our customer service department at We will not refund orders unless we are first contacted only so we can access the problem and determine how best to handle it. Be sure to include your order # in all correspondence. Returns must be made within 30 days of purchase & products must be sealed. A refund will be issued less the original ACTUAL postage (incurred to us by your selected shipper – Canada Post, UPS or Purolator), whether the order was over or under $99 AND the return postage incurred to us by your selected plus a 15% restocking fee.

For any damages or claims, please retain the shipment and packaging for inspection for a period of 30 days. Failure to retain the shipment and packing for inspection may result in the claim being denied.

Certain locations do require additional shipping charges. These areas do not qualify for flat rate shipping or free shipping. If this is the case, we will email you before shipping your order.